Return Policy

1 General. 

Since you are a natural person acting as a consumer (and only), you are entitled to withdraw from this agreement within 14 calendar days without giving any explanation. 
The withdrawal period expires 14 calendar days from the following day: 
- in the case of a contract of sale: you acquired or a third party other than the carrier and indicated by you acquired the physical possession of the goods, 
- in the case of a contract involving many goods ordered by the consumer with an order and delivered separately: you acquired or a third party other than the carrier and indicated by you acquired the physical possession of the last good.
- in the case of a contract relating to the supply of goods consisting of several lots or lots: you acquired or a third party other than the carrier and indicated by you acquired the physical possession of the last lot or the last piece.
In order to exercise your right of withdrawal, you must inform us (ie the company named Bouyouklis D. Nikolaos, based in Kordelio (Thessaloniki), Terma Polytechniou, tel: 2310-776305, fax: 2310-778483, e-mail address : info@frigohellas.gr) for your decision to withdraw from this contract with a clear statement (eg a letter to be sent by mail, fax or email). You can use the attached withdrawal form template, without it being mandatory (linkage with a template). You can also download from our website www.frigohellas.gr and specifically from (link) the sample template or any other clear statement. If you use this feature,
In order to comply with the withdrawal period, it is sufficient to send your statement on the exercise of your right of withdrawal before the end of the withdrawal period. 


1.2. Consequences of the withdrawal
(a) If you withdraw from this agreement, we will refund you all the money we received from you in relation to the product you are returning, including delivery costs (excluding additional costs due to your choice to use a delivery method other than the cheapest standard delivery method we offer) without undue delay and in any case within 14 calendar days of the day we will be informed of your decision to withdraw from this agreement. You expressly agree that we will execute the above refund by depositing the funds into a bank account to indicate to us. We are entitled to delay the refund until we receive the goods back or until you provide evidence that you have returned the goods,


b) Please note that if you withdraw from a part of your original order, the shipping charges we will refund you will be the proportion of the shipping cost of the product that corresponds proportionally to the volume and weight of the products you eventually return, and if you have chosen a mode of transport other than then the extra charge will be withheld by us. 
c) You must send back the goods or hand them over to us without undue delay and in any case within 14 calendar days of the day you stated that you are withdrawing from this contract. The deadline is considered to have been met if you send the goods back before the end of the 14-day period.
d) You will be charged with the direct expense of returning the goods according to the mode of transport that you choose at your discretion and bring the risk of delivery of the product until delivery to our delivery address Terma Polytechniou & Spyrou Loui (Internal Peripheral) K. 563 34 THESSALONIKI-KORDELIO
1.3 You are responsible for any reduction in the value of the goods resulting from handling that was not necessary to determine the nature, characteristics and operation of the goods. In order for a refund to be accepted, the product you are shipping to receive from our company must be in the delivered condition, the original packaging must not be opened, which must be intact, free of wear and tear, the product does not have use, be complete, and bring along with all the documents that accompanied the product. 
In any case, we know that the company can not accept a product returned due to a withdrawal when the original factory packaging has been opened.Please note that in order to determine the nature, characteristics, and function of the products you have purchased, you must treat them and examine them in the same way as you would be allowed to do in a shop and not more than that. 

According to the law, the right of withdrawal is NOT applicable in the following cases: (a) the supply of sealed sound recordings or sealed video recordings or sealed computer software that have been unsealed after delivery; 
(b) the supply of digital content not supplied on a physical medium, performance has begun with the prior express consent of the consumer and the confirmation on his part that he is losing his right of withdrawal
c) the supply of goods manufactured in accordance with the consumer's specifications or clearly personalized (for example, special orders from abroad which are not available in the company's stock); 
d) if you are supplied by us with goods which, after delivery, due to their nature, they are intimately mixed with other elements, such as, but not limited to, spare parts, electrical and electronic components, and compressors (which should be tested before fitting them; n gluing of suction and discharge can not be detached.
e) if you have used the product. Instances of product use are indicatively the following: installation (in the case of an air conditioner or refrigeration cabin), installation of components or parts that are mixed (eg freon), commissioning of the product (eg electrical cabinet use). 

2. Products with actual defects or lack of matched properties
2.1 We make every reasonable effort to deliver to you the product you ordered that will bear the agreed properties as stated in the manufacturer's description and without any defects in accordance with Article 534 of the CC. However, in the rare event that you receive a product with defects or if any other problem arises (except for the case of withdrawal see Article 11 above - if you are a consumer), we invite you to contact us immediately at 2310 776305 or send an e- mail to info@frigohellas.gr to discuss this issue. If it is actually a defective product or a product lacking the agreed properties, and if you inform us during the warranty and / or the law, then we will then discuss how this can be corrected or will be replaced by another, unless such action is impossible or requires disproportionate costs. In any case of our liability for a defect or lack of an agreed status, you, in addition to the above right, are entitled at your option to request a reduction in the price or to withdraw from the contract unless it is a minor factual defect. Also, if at the time the risk goes to you is missing a property status, you are entitled instead of the rights mentioned above, to claim damages for non-performance of the contract or cumulatively with those rights, to claim damages for the loss not covered by their exercise. The same applies if a defective product is supplied due to a company's fault.

3. Alternative Dispute Resolution
3.1 According to the Directive 2013/11 / EC, which was incorporated in Greece under Joint Ministerial Decision 70330/2015, the possibility of electronic dispute resolution of consumer disputes with the Alternative Dispute Resolution (ADR) across the European Union. If the customer is a consumer (ie a natural person acting outside of a professional capacity) and has any problem with a purchase he has made from our Website, he can initiate the ADR process through a single EU-wide online dispute resolution platform ODR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage